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EnglishArtificial intelligence at the service of your SME
Automating without adding complexity. We integrate custom AI tools into your existing systems to automate repetitive tasks and save you time every day.
Repetitive tasks handled automatically, not manually every single day.
Sorting incoming emails, extracting information from documents, filling out forms, updating spreadsheets: it's often these tasks — each insignificant on its own — that eat up the most time over a working week. We identify which ones are best suited to automation within your business.
Every automation is built to plug into your existing tools — email, CRM, document management, ERP — rather than imposing a new platform to learn. The goal is a measurable time saving, not a technology demo.
- Automatic processing of emails and documents
- Extraction and classification of information
- Connection to your existing tools
- Measured time savings
A first level of response available outside office hours.
A common question asked at 10pm or over the weekend no longer has to wait until Monday morning. We design custom conversational assistants — for your website, customer area or internal tools — able to answer common queries and route more complex requests to the right person.
These assistants are trained on your actual content (documentation, FAQ, catalogue) rather than generic answers, and evolve based on feedback to stay relevant over time.
- Custom chatbot for your site or customer area
- Answers based on your actual content
- Automatic escalation to a person when needed
- Available outside office hours
AI as a production accelerator, not a substitute for thinking.
Our AI-assisted site creation tools (via app.gigaweb.be) speed up putting together a first draft of a site, while structure, final content and strategic choices remain in your hands and those of our teams. The same principle guides how we use AI for content production: it serves as a first draft, never as an unreviewed final version.
We apply the same logic to other occasional uses — generating visuals, summarising long documents, preparing drafts — always with human validation before anything goes out.
- AI-assisted site creation
- Faster content production
- Visual generation & summaries
- Systematic human validation
A feasibility audit before any development.
Not every process lends itself to automation, and not every piece of data can pass through just any tool. Before developing anything, we assess with you what's genuinely automatable, the sensitivity of the data involved, and the GDPR compliance of the solutions considered.
Once a use case is chosen, we support its rollout step by step, with training for your teams on using the new tools. AI remains a tool at the service of your staff, not a project imposed on them without explanation.
- Feasibility audit & prioritisation
- Attention to data confidentiality
- Phased rollout
- Training for your teams
What we get asked most often
No. Many of the automations we set up — document processing, automated replies, request sorting — work with the data and tools you already have. We assess what's realistic during the initial scoping, without requiring a data volume that few SMEs have.
Our approach aims to automate repetitive, time-consuming tasks, not to replace people. The goal is to free up time for higher-value work, with your teams keeping control over the decisions that matter.
We define upfront which data flows through which tools, and favour solutions hosted in Europe or GDPR-compliant whenever possible. This is part of the feasibility audit, before any development starts.
We rely on established models and platforms rather than rebuilding existing building blocks, and connect them to your business tools (email, CRM, website, document management) through custom integrations.
A first targeted use case (for example, automatically sorting incoming requests) can be set up within a few weeks. A larger project involving several business tools is planned in successive stages rather than rolled out all at once.
Complementary services
Want to automate a recurring task?
Gigaweb assesses with you what's genuinely automatable and offers a first no-obligation demo.