Clear support when your team needs it. Installation, configuration, maintenance and troubleshooting via remote assistance, so your tools stay available.
A PC fleet that ages without a renewal plan always ends up showing it: slow machines, postponed updates, licences left dangling. We take care of installing and configuring your Windows machines, rolling out security updates, managed antivirus and preventive maintenance — without waiting for a machine to fail before we get involved.
Replacing a machine, when it becomes necessary, is prepared for: data backup, reinstalling business software, migrating access. The goal is for a machine swap to not cost your colleague half a lost day.
The most common requests: a machine that slows down after two years of use, business software that refuses to launch after a Windows update, a network printer that disappears overnight. These are rarely dramatic failures, but they eat away half an hour here, an hour there — and end up costing more in lost productivity than a maintenance contract.
We integrate Macs into your IT fleet, alongside Windows machines — a mixed environment has become common in many businesses, not the exception. Whether it's a single designer's machine in the middle of a PC fleet or a team entirely on macOS, the goal stays the same: an up-to-date, backed-up machine that doesn't become a special case nobody knows how to fix.
The same principles apply: tracking system updates, managing access, assisting when something's stuck. We adapt our processes to macOS rather than imposing management designed only for Windows.
Fleet management goes beyond one-off troubleshooting: device inventory, tracking warranties, licences and renewal dates. Knowing in five minutes how many machines are coming off warranty this quarter avoids unpleasant budget surprises.
When a new colleague joins, a machine ready on day one — accounts created, software installed, access configured — makes a big difference compared to improvised preparation the night before.
We keep a clear approach: understand your environment, identify risks or time sinks, put the solution in place, then handle maintenance and follow-up. Most requests are resolved via remote assistance, with no need to wait for an on-site visit slot.
When a site visit remains necessary — hardware replacement, cabling, work on network equipment — we organise it as quickly as possible, keeping a record of every intervention so the next technician picking up the case doesn't start from scratch.
This history also helps spot recurring problems. The same machine coming back three times in six months doesn't need a fourth identical repair, but a different diagnosis — and sometimes a replacement rather than another fix.
Our standard support covers our business hours, Monday to Friday from 8am to 5pm. For an activity that needs wider coverage, we discuss this when quoting: certain critical interventions can be scheduled outside this window.
Yes, we integrate Macs into the same fleet as PCs: updates, assistance and access tracking. Many of our clients run a mixed environment — it's not a special case for us.
Remote assistance covers the majority of requests: software installation, configuration, troubleshooting, updates. A site visit remains necessary for hardware replacement, cabling or a physical failure — we tell you as soon as we identify that's the case.
It depends on the nature of the issue: a software block is often resolved remotely within the hour, a hardware failure depends on the component that needs replacing. We always prioritise whatever is genuinely blocking your business.
Yes, as part of IT support: setting up mail and business app access, assistance in case of issues. The level of management depends on your fleet and is defined together when quoting.
Gigaweb can take care of the analysis, follow-up and day-to-day requests for your IT environment.
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